Dog Rules
Pets
Up to three well trained house dogs are permitted with our prior consent and must be confirmed in writing to you. Where permitted the dog is to be kept under control and exercised off the premises. Dogs must be kept on leads on the premises and not allowed to upset the local wildlife and waterfowl. The dog is not permitted upstairs, in bedrooms or on furniture and we cannot accept responsibility for its safety.
Under no circumstances should the dog be left unattended. A weekly charge of £30 will be made for your dog. Customers with allergies should be aware that there may have been pets in the property in the past. Registered guide dogs are allowed in all properties free of charge but you should inform us at the time of booking if you wish for a guide dog to accompany you. Please note if you do not clean up after your dog a charge of £50 will be made if we have to clear up after your check out.
MOCKETTS DOG FIELD TERMS & CONDITIONS
These terms are the terms and conditions on which we make Mocketts Dog Field available for hire by our customers. Please read these terms and conditions carefully before you make a booking with us. These terms tell you who we are, how we will provide our services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
How to find us
Mocketts Dog Field is located at Mocketts Farm Holiday Cottages, Harty Ferry Road, Harty, Kent ME12 4BG. What3words ///cape.town.comedians We are registered for VAT, our number is 203003446.
You can contact us by phone on 01795 510214 or email at [email protected].
Length of Stay
You will book a 50 minute slot of exclusive use of the field. We allow a 10 minute gap between sessions so there are no other people or dogs present during your booked time slot.
Our contract with you
Bookings for Mocketts Dog Field can be made via e-mail or online by following the booking process on our website and clicking the “Book Now” button. Our acceptance of your order will take place once you receive a confirmation email, at which point a contract will come into existence between you and us.
If we are unable to accept your booking, we will inform you of this by email and will not charge you for the booking.
Bookings are not transferable to any other person except with our prior permission.
Charges and Payments for your bookings
The hire charges are displayed on our website and are inclusive of VAT. The hire charges are correct at the time of booking however we may update these from time to time.
You will receive a link to make payment for your booking within 24 hours of making your booking. Once received you have 36 hours to make payment. The payment for your booking will be made via a third-party payment processor using your credit or debit card.
Please note that bookings will remain provisional (and therefore capable of cancellation by us at any time without liability) until we have received payment from you.
Cancellations
Bookings can only be cancelled if we receive your cancellation request more than 24 hours prior to your booking allotted date and time. Provided we receive your cancellation request within such time frame you will receive a full refund.
No refunds will be given to those that don’t turn up to their booked slots. There is also no extension to late arrivals to the field.
Your use of the Dog Field
Whilst we do not have a max limit on number of dogs we do ask for a maximum of 2 adults per booking.
We make Mocketts Dog Field available for hire by our customers so that they can train or exercise their dogs within the confines of Mocketts Dog Field. Any use of the Dog Field other than the Permitted Purpose is prohibited without our express prior permission. It is the responsibility of the hirer to ensure the suitability of the Dog Field for their own needs prior to booking.
To access the dog field please use the pedestrian gate of the Dog Field at the relevant start time of your hire period. If you arrive early, we ask that you park and wait for the start time of your hire period.
Please do not enter the field until all previous users have left and closed the gate.
Hirers must ensure that they and their guests leave the field promptly at the end of their hire period so that they do not encroach on the next user’s period of hire.
During your allotted hire period we allow you a right to access and use the dog field for the Permitted Purpose allowing 50 minutes for exercise and 10 minutes for entry and exit of the field. This right ceases at the end of your hire period.
Your booking of hire does not create any proprietary rights over the dog field, and we maintain control and possession of the premises at all times. We (and any of our employees, officers, agents or contractors) reserve the right to access the dog field at any time during your allotted hire period.
Hire of the dog field is charged by the hour allowing 50 minutes for exercise and 10 minutes for entry and exit of the field. Repeat bookings can be made in advance. If you would like to book regular weekly or daily time slots, please contact us.
There is fresh water available in the field, accessible via the tap by the entrance. Please ensure after use this is turned off.
Rules on XL Bullies
We prioritise the safety and well-being of all our customers and their dogs. To ensure a secure and enjoyable experience for everyone, the below rules outline the regulations regarding XL Bullies within our exclusive enclosed dog walking field in line with the Government Guidance.
XL Bullies (Applicable to other controlled breeds):
XL Bully’s dog-to-handler/owner ratio must be 1:1. If there are dogs from different households, any XL Bully will need to remain muzzled and on a lead at all times with their 1:1 handler.
XL Bullies must be neutered in line with legal requirements.
ALL XL Bully dogs using Dog Field must have insurance, including 3rd party liability insurance.
XL Bullies must be microchipped.
XL Bully owners must provide via email evidence of neutered and micro chipping.
Upon entry and exit, a muzzle must be worn, and it can only be removed after all gates are securely closed/locked. The muzzle must be reinstated before opening the gates when departing.
XL Bullies must be put back on lead and muzzle before opening gate to exit the field.
The XL Bully attending with you must be registered with the Index of Exempted Dog (IED).
Owners must possess correct liability insurance and email Foxes Farm Fields a copy before first visit.
Agree to adhere to the new session times for XL Bullies that the sessions will be 45 minutes in length. This is to ensure that the next customer does not come into contact with the XL Bully.
Ensure gates are securely closed and locked during dog field use. Owners of XL Bullies are required to closely supervise their dogs at all times while within the enclosed dog walking fields.
Safety and Security
Your booking allows access to Mocketts Farm Dog Field only for the duration of your reserved time. Access to other areas of the property, before or after your booked session, is not permitted. Please only walk on public footpaths, and do not trespass at any time on private land. Most importantly, the reservoir to the side/rear of the cottages is strictly no access at any time under any circumstances as this is privately owned and protected land and is monitored 24/7.
CCTV is in operation for your safety and security. We reserve the right to ban any users who break any of the rules in the contract.
Kennel Cough – it’s most common in areas where lots of different dogs gather and it can survive in the environment for several weeks. Kennel cough spreads by direct contact between dogs, in the air and on surfaces (such as food bowls and leads). To help prevent the spread of Kennel Cough we ask that you do not bring your dog if they are showing signs of any of these symptoms: a dry, hacking cough, sneezing, nasal discharge, or mild fever.
It is a condition of hire that all dogs must have had their first vaccination (often known as a Primary Course and given to puppies at around 8 weeks of age). We also ask that all dogs are up to date with a course of wormer treatment. If you have any queries or concerns regarding these medical requirements, please contact us prior to making a booking with us. We reserve the right to ask you for supporting evidence to satisfy these medical requirements and further reserve the right to refuse access to the Dog Field if you cannot meet such conditions.
It is the responsibility of the hirer to notify us in advance of any hire period of any aggressive or potentially dangerous behaviours or health concerns of their dogs. We reserve the right to cancel a booking and/or terminate any agreements for hire with immediate effect should we deem any dog(s) to be unsuitable due to their behaviour or health condition.
We ask that hirers ensure that the dog field is left clean and tidy after their use. Please ensure that you clean up after your dog by placing any dog waste in the dog bins provided or taking it home with you. All non dog waste must be taken away with you.
Children must be accompanied and supervised by an adult at all times.
It is the responsibility of our users to ensure that dogs are put on a lead prior to exiting the dog field.
We will use all commercially reasonable endeavours to ensure that the dog field is secure and this will include regular checks of the gates, fencing and field. However due to the rural location of our premises it is possible that the integrity of the fencing and/or gates may become damaged by weather or the intervention of wildlife or unauthorised persons. We cannot provide any guarantee to users that your dog will not come into contact with any other wildlife during your hire (including parasites). We ask hirers to carry out a check of the integrity of the fencing and field before each session and to immediately report any concerns to us using the emergency contact number which can be found in your booking confirmation e-mail. Please do not let your dog off its lead if you are not happy that the dog field is adequately secured.
We strongly advise users of the dog field to insure their dog(s) to cover their period of hire for all circumstances including third party liability.
During your period of hire you must not carry out any alterations to the land. No open fires are allowed and the use of portable and/or disposable BBQs is prohibited. Smoking in the dog field is not permitted.
Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the contract between us or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
How we may use your personal information
We will only use your personal information as set out in our Privacy Policy